Brazil: Brazilian Development Bank (BNDES) | BNDES’ Ombudsperson

  • Overview

    The Brazilian Development Bank, or Banco Nacional do Desenvolvimento Econômico e Social (BNDES), is a state-owned development bank and the main source of financing for infrastructure and expansion of industry in a variety of economic sectors in Brazil. BNDES also has BNDES EXIM Automatic, which is aimed at providing support to trade Brazilian goods abroad through a network of accredited banks.

    Brazilian Development Bank (BNDES)

    Created In: 1952

    Headquarters: Rio de Janeiro, Brazil

    Mission: To foster sustainable and competitive development in the Brazilian economy, generating employment while reducing social and regional inequalities.

    The Accountability Office: The BNDES’ Ombudsperson

    Established in: 2003

    Functions: Dispute Resolution

    Visit the Ombudsperson’s website

    The Accountability Office

    In 2003, BNDES created the position of Ombudsperson within the bank to receive suggestions, reports of misconduct, and complaints from both the external and internal public. The Ombudsperson assists in resolving disputes between citizens and BNDES by issuing clarifications and tries to strengthen the bonds between the bank, its clients, and the general public.

    There is currently little information available about the functioning of the BNDES’ Ombudsperson mechanism and the bank does not currently have a disclosure policy regarding complaints.