Developing community feedback tools to help investors manage positive – and negative – impact

The International Finance Corp.’s new Operating Principles for Impact Management provide the field with guidelines for managing positive and negative impact throughout the lifecycle of an investment. But they don’t yet provide the tools to implement those guidelines. As it happens, the IFC itself houses such a tool, a state-of-the-art accountability office to receive direct community feedback about IFC investments, known as the Compliance Advisor Ombudsman, or CAO.

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