The Australian Export Finance & Insurance Corporation (EFIC) is Australia’s export credit agency. It provides financial solutions and advice to Australian businesses and their overseas buyers. EFIC has established a Complaint Mechanism (“CM”) and anyone concerned about an EFIC sponsored activity can submit a complaint to the CM. The CM will investigate the complaint and attempt to address the issue through dispute resolution and mediation.
After agreement with you, the CM might also involve other parties in the resolution process, such as mediators or external experts. The complaint may also be referred to another party for resolution including the project’s management.
A complaint over the actions and decisions of the EFIC CM can be made to the Commonwealth Ombudsman.