Our approach
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We shift the system to center communities’ needs, knowledge, and lived experiences.
As experts in strategies to demand accountability, we are uniquely positioned to advise frontline communities, create key advocacy tools, analyze global data, and shift systems to respect rights.
We work only at the direct request of communities, where our advice is needed and desired. We are there – not out in front, but alongside and behind our community partners – to share our expertise, connect local experiences with broader movements for justice, and shift power to ensure community voices are heard.
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Our three-pronged approach to accountability
Research exposes patterns of harmful investment
We conduct data analysis and qualitative research to contextualize our casework and illuminate systemic barriers to accountability – equipping us and others to better understand the system we are working to change. Our findings inform critical tools for communities and advocates seeking justice, as well as our recommendations to institutions to make accountability more accessible and effective.
Seeking support?
Our Accountability Toolkit offers tools, data, and insights to hold institutions and investors accountable.
Whether you’re filing a complaint, researching outcomes, or advocating for better policies, our Toolkit is here to help.
Complaint Pathfinder
Step-by-step deep dives into specific institutions to help you hold them accountable.
AC Helpdesk
Need support with a complaint? Get advice from our community justice specialists.
Complaint Builder
A key resource to ensure your complaint checks every box and is heard by decision-makers.
Complaint Dashboard
The world’s most comprehensive community complaint database – search by region, sector, institution, type of harm, and more.
Policy Comparison Tool
An accessible way to analyze and contrast accountability policies across sixteen institutions, exposing gaps and driving policy change.
Research Library
In-depth research and analysis to strengthen advocacy efforts and push for remedy and reform.
Visualizing our global impact
Advice and training
Community-led complaints
