Export Development Canada (“EDC”) is Canada’s export credit agency. It provides risk management and financial support to Canadian exporters and Canadian companies investing abroad. The EDC has a framework of environmental policy documents that guide their operations and the requirements of their clients.
EDC’s Compliance Officer (“CO”) provides a mechanism for resolving complaints either through dispute resolution and mediation or through a compliance audit to determine if EDC is following its corporate social responsibility practices and policies. Any individual or group may complain to EDC’s Compliance Officer when they have been, or are likely to be, affected by EDC’s policies on public disclosure of information, environmental reviews, human rights and business ethics.
Within a “reasonable” amount of time, the Compliance Officer will let you know whether your complaint is eligible. If eligible, the Officer will use a preliminary assessment to determine which method to use to handle the complaint (such as dialogue, facilitation or negotiation). If the issue is not resolved, the Compliance Officer can make a recommendation to EDC’s Board of Directors about future action that should be taken to address the concerns raised in the complaint. If a compliance audit is recommended, the audit will be performed by the EDC’s internal auditor or an external third party at the oversight of the Compliance Officer.